Customer Support
Please select a Category to explore the Knowledge Base
We now provide chat Support. If you don't find your answer in our Knowledge base, please Sign In (or Sign Up to create an account if you don't have one) and contact our agents through chat by clicking on the bottom right "Chat" button
The GFI MailEssentials AS Scan Engine service is restarting
Legitimate emails like password resets are being greylisted.
Why are users not seeing all email blocked by MailEssentials?
Configuring the Greylist Filter
Bulk importing Greylist Exclusions
'550 5.7.1 Command Not Allowed' When Greylisting Blocks All Emails
See MoreA user is compromised and receiving a lot of NDR messages
The Directory Harvesting filter is not performing the configured actions
Configuring the Number of Incorrect Email Addresses Allowed by Directory Harvesting
Directory Harvesting Actions Are Grayed out in the GFI MailEssentials Configuration
Directory Harvesting Blocking Newly Added Domains
Directory Harvesting Blocks Emails Sent to Secondary Lotus Domino Addresses
See MoreInternal emails are blocked by the Header Checking filter
Header Checking Anti-Spam Filter
Error: 'Failed to identify split between headers and message body' in PickupSM logs
Determining why Header Checking Filter blocked or allowed a message
Umlauts are garbled when email caught by Header checking if tagging is enabled
Spam is not moved to the configured subfolder
Emails are not being moved to spam folder
Global actions called because max number of subfolders is reached or exceeded
Configuring Spam Emails Not to Be Sent to Blackberry Servers
How to move spam to Exchange sub-folders (Impersonation Credentials)
See MoreTesting the WebService Configuration for Public Folder Scanning gives 'HTTP 401: Unauthorized' error
Testing the Web Services Configuration of the Public Folder Scanning Settings fails
Public Folder Scanning Test Failed
Use of Public Folder Scanning in GFI MailEssentials
Domain with underscore cannot be used for public folder scanning in MailEssentials
Error: 'The request failed schema validation' When Creating Public Folders
See MoreWhy are internal emails quarantined when attachments are present?
Multiple Spam/Virus emails are getting through with attachments
Legitimate emails go to FailedMails folder
Broken archives when sending internal emails with attachments
Emails containing attached Microsoft Office documents are blocked as containing corrupt archives
MailEssentials no longer blocks office documents
Emails are quarantined because of an image in the signature
Attachment Filter exclusions ignored with multiple recipients
Attachments are stripped or missing when disclaimers are enabled
Attachments are blocked because they are detected as a different file-type
Determining why Attachment Filtering blocked or allowed a message
See MoreGfiAvRouting agent is causing emails to fail
The Information Store Scanning won't connect to Exchange Web Services
HTML Sanitizer is modifying emails using S/MIME
Manually Updating Trojan & Executable Scanner and Email Exploit Engine
Email Security Attendant crashing references faulting CLR.DLL
See MoreCan't Finalize Installing GFI MailEssentials As The Post-Installation Wizard Finishes with Errors
Mailflow stops after upgrading MailEssentials
Fixing a 0xfffffffe error that is causing a failed installation or upgrade
'Error 1310. Error Writing to File' When Installing GFI MailEssentials
Error: 'ASP.Net Web Service Is Prohibited on This Server' When Installing MailEssentials
See MoreWhy are patches failing to install?
Updates fail on MailEssentials after reinstalling and applying all patches
Error configuring proxy using post-installation wizard
Antivirus updates failing after Patch 7
Microsoft Windows Blocks Downloaded GFI Software File
Activesync and OWA Do Not Function Correctly After MailEssentials 2012 Is Installed
See MoreTroubleshooting the GFI POP2Exchange Service
Using GFI POP2Exchange Service
Disabling the GFI POP2Exchange Service Without Using POP3
Error: 'Faulting Application pop2exch.exe' (POP2Exchange Module Crashing)
GFI MailEssentials Pop2Exchange does not enter grace period if user limit is exceeded
GFI MailEssentials Pop2Exchange downloaded emails do not display german special characters correctly
See MoreWhy is my Exchange Mailbox Quarantined after installing MailEssentials?
Opening the Quarantine causes a Server Error
Releasing emails from quarantine takes too long after update
Search folder error after the malware quarantine database was recreated
Mailflow stops after Malwarebytes is installed
Problems releasing quarantined emails
See MoreQuarantine digest notifications are not working
Users are not receiving quarantine digest reports
User no longer receives spam digest notifications
Creating new reports causes a server error
How to ensure that the SPAM Digest Email Notifications are received in real time?
Troubleshooting Reporting/Notifications/Digests
See MoreGFI Services are crashing and stopping mail flow after latest patch fails to install
SPAM Filters are blocking valid emails
Antispam Scan Engine crashes after reboot
The Anti-Spam filtering and quarantine are not working
Services Installed by MailEssentials
Attendant service is leaking memory until crashing
See MoreWhy is the product information empty in my customer account?
Unable to access the GFI Customer Portal.
Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link
Changing Customer Login Details in the GFI Accounts Portal