Upgrade to MailEssentials 20 fails

Versions / Builds Affected

Upgrade from different versions

Status

Open

Problem Summary

When upgrading to MailEssentials 20 installations fails, also observed in some instances where Manual Removal procedure was carried out.

TT / JIRAID

GFIME-3

How to Identify

Make sure the below steps were already followed: 1. Make sure you are logged in as the Administrator 2. Go on start - run - type %temp% and hit Enter - clear as many files as you can from here 3. Disable any Antivirus/Backup software running at the moment on the machine 4. Right click the install file > Properties, click on Unblock button if available 5. Try installing again with Right click > Run as Administrator Install log shows: [2B64:3208][2016-02-29T14:29:02]i000: Progress >> [maininstall.x64]: Overall: 50, 100 [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> maininstall.x64 [ActionData] CompactDatabase (datacount: 1) [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> DAT [0] = CompactDatabase [2B64:3208][2016-02-29T14:29:02]i000: Progress >> [maininstall.x64]: Overall: 50, 100 [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> maininstall.x64 [ActionData] RenameFeConfigForUpgradeRollback (datacount: 1) [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> DAT [0] = RenameFeConfigForUpgradeRollback [2B64:3208][2016-02-29T14:29:02]i000: Progress >> [maininstall.x64]: Overall: 50, 100 [2B64:3208][2016-02-29T14:29:02]i000: Progress >> [maininstall.x64]: Overall: 50, 100 [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> maininstall.x64 [CommonData] Message type: 2, Argument: 1 (datacount: 2) [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> DAT [0] = 2 [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> DAT [1] = 1 [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> maininstall.x64 [CommonData] Message type: 2, Argument: 1 (datacount: 2) [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> DAT [0] = 2 [2B64:3208][2016-02-29T14:29:02]i000: Execute Message >> DAT [1] = 1 [2B64:3208][2016-02-29T14:29:10]i000: Execute Message >> maininstall.x64 [CommonData] 1: 2 2: 0 (datacount: 2) [2B64:3208][2016-02-29T14:29:10]i000: Execute Message >> DAT [0] = 2 [2B64:3208][2016-02-29T14:29:10]i000: Execute Message >> DAT [1] = 0 [2B64:3208][2016-02-29T14:29:10]i000: Execute Message >> maininstall.x64 [CommonData] 1: 2 2: 1 (datacount: 2) [2B64:3208][2016-02-29T14:29:10]i000: Execute Message >> DAT [0] = 2 [2B64:3208][2016-02-29T14:29:10]i000: Execute Message >> DAT [1] = 1 [423C:341C][2016-02-29T14:29:10]e000: Error 0x80070643: Failed to install MSI package. [423C:341C][2016-02-29T14:29:10]e000: Error 0x80070643: Failed to execute MSI package. [2B64:3208][2016-02-29T14:29:10]e000: Error 0x80070643: Failed to configure per-machine MSI package.

Workaround / Fix Details

None so far

Required Actions

Once the exact lines are identified in logs, insert case in Jira.