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The page Reporting > Configure Database does not load and displays the message: 'The page cannot be loaded'

Author: Luis Fernandes

Answer

PROBLEM

You deleted the old reporting database in Microsoft SQL and you want to use a new database on a new Microsoft SQL server. When opening Reporting > Configure Database the message 'The page cannot be loaded' is shown in the UI.

ENVIRONMENT

  • GFI MailEssentials 
  • Microsoft SQL as a reporting database backend

SOLUTION

  1. Re-create an empty database on the old database server with the same name and location as the original which was deleted
  2. Open the GFI MailEssentials configuration and go to Reporting > Settings > Configure Database
  3. Set the location of the new database
  4. Hit "Apply" to save your settings and then delete the database you re-created as this is no longer in use by GFI Mail Essentials

CAUSE 

If the reporting database on the Microsoft SQL server is deleted, the corresponding page where the connection is configured in the UI will not load.

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