The Patch installer tries to stop and then start GFI and dependent services which are either already stopped or disabled, then fails to install patch.

Versions / Builds Affected

GFI MailEssentials 2015

Status

Resolved

Problem Summary

The Patch installer tries to stop and then start GFI and dependent services which are either already stopped or disabled, then fails to install patch.

TT / JIRAID

2526

How to Identify

By above description and similar log entries as below: "info ","GFIPatchExecuter","Starting gfipop2exch" "error ","GFI PatchExecuter","Error: Start Patching - System.InvalidOperationException: Der Dienst gfipop2exch kann nicht auf dem Computer . gestartet werden. - - -> System.ComponentModel.Win32Exception: Der angegebene Dienst kann nicht gestartet werden. Er ist deaktiviert oder nicht mit aktivierten Geräten verbunden; - - - Ende der internen Ausnahmestapelüberwachung - - - ; bei System.ServiceProcess-ServiceController.Start(String[] args); "info ","GFIPatchExecuter","Rollback started"

Workaround / Fix Details

Workaround: make sure the service can be started (either set to manual or automatic) or remove the service alltogether if it's a third party service which can safely be removed. The issues has been addressed in the new files pushed out via the Product Updates and the issue should not happen any more.

Required Actions

Attach article to case and reinstall the patch via the Configuration UI.