Versions / Builds Affected
2014 - 20140308,20140627Status
ResolvedProblem Summary
When Running the installation of the Outlook plugin, the installation will fail to install.TT / JIRAID
1446How to Identify
1. Navigate to the installer logs for the Outlook Plugin %temp%
2. Log Name gfioutlookinstall_.log
3. Search for the following: 'Microsoft Outlook was not detected'Workaround / Fix Details
Send customer the patch for the newer Version of the Outlook plugin
http://ftp.gfisoftware.com/patches/ME2014/20140308/ME2014_SR2_PATCH_20140617_1446.zip
-Escalate if issue persists after installing patch
How to determine click and run:
http://msdn.microsoft.com/en-us/library/office/ff522355.aspxRequired Actions
Send customer the patch for the newer Version of the Outlook plugin
http://ftp.gfisoftware.com/patches/ME2014/20140308/ME2014_SR2_PATCH_20140617_1446.zip
-Escalate if issue persists after installing patch