Plain text disclaimers are not attached when using ISO-8859-1 encoding – GFI MailEssentials Support

Versions / Builds Affected

GFI MailEssentials 2014 and above

Status

Resolved

Problem Summary

When plain text disclaimers are enabled, if the customer is using ISO-8859-1 to encode the emails, plaintext disclaimers will not work.

TT / JIRAID

How to Identify

As per above Summary and below log excerpt: "info ","LibSpamAtt",">> ProcessMessage" "info ","LibSpamAtt","Found bodypart: text/plain" "info ","LibSpamAtt","Found bodypart: text/html" "info ","LibSpamAtt","<< ProcessMessage [0x0]" "info ","LibSpamAtt",">> GetTokens" "info ","LibSpamAtt","Body Size: [1025] -> [9]" "info ","LibSpamAtt","Attachment count: 0" "info ","LibSpamAtt","<< GetTokens" "warning","LibSpamAtt","Conversion from us-ascii (codepage[1252];internetencoding[28591]) to UTF-8 not supported [0X1]" "info ","LibSpamAtt","Buffer filled [1048 bytes]" "info ","LibSpamAtt","<< Generate [0x1]"

Workaround / Fix Details

Upgrade to latest version

Required Actions