Versions / Builds Affected
20Status
ResolvedProblem Summary
Patches/CUs fail to install on Server 2008 R2+ for non-English installationsTT / JIRAID
2794How to Identify
2015-07-02,18:43:17,450,1,"#0000177C","#00000037","error ","PatchPlugin","Error: InstallPatch, System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.
; at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
; at System.Security.Principal.NTAccount.Translate(Type targetType)
; at System.Security.AccessControl.CommonObjectSecurity.ModifyAccess(AccessControlModification modification, AccessRule rule, Boolean& modified)
; at System.Security.AccessControl.ObjectSecurity.ModifyAccessRule(AccessControlModification modification, AccessRule rule, Boolean& modified)
; at MailEssentials.PatchChecker.PatchChecker.EnsureDirectoryExistance(String path)
; at MailEssentials.PatchChecker.PatchChecker.InstallPatch(String id)"Workaround / Fix Details
Our Development team has released a patch for this issue, it fixes the Auto-Patching module. Please find it below:
http://cdnpatches.gfi.com/me/20151118/Patch-2818263c-49ec-4928-acc9-993fa0a25817.cab
1. Download the cab file and extract content twice
2. Right-click the files > Properties > click on Unblock button if available
3. Execute 'GFIPatchExecuter.exe'
4. Confirm the patch was applied successfully from General Settings > Product Updates.
5. Confirm all other patches have been installed, if not, click to install them manually, if it fails, double check in Attendant/Debuglogs/PatchPlugin.log if the error is different troubleshoot accordingly, if it's the same please advice PSE.Required Actions
Add Bug Track ID to case and add case to TestTrack