Multi-Install failing to connect over https

Versions / Builds Affected

20150102

Status

Resolved

Problem Summary

When a customer tries to set up the Initial setup of Multiserver over https it throws an error.

TT / JIRAID

2548

How to Identify

1)Verify customer is trying to sync over https 2)Open the following log on the Master Server = CentralizationConfiguration Located in the Attendant\Debuglogs 3) match the error in the logs to the below error "error ","CentralizationConfiguration","Error: syncWithMasterTimer_Elapsed - System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://corp-exhubcas1/MailEssentials_Services/MultiNodeConfigurationServiceSecure.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote server returned an error: (404) Not Found. ; at System.Net.HttpWebRequest.GetResponse() ; at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.H…

Workaround / Fix Details

Verify Issue is over https Apply patch(Make sure customer Right clicks > properties> unblocks before extracting the zip) http://ftp.gfisoftware.com/temp/PSG/ME/Patches/2015/ME2015_PATCH_20150310_2548.zip Escalate if issue persists after upgrading. -Patch is included in GFI MailEssentials 2015 SR1

Required Actions

Verify Issue is over https Apply patch(Make sure customer Right clicks > properties> unblocks before extracting the zip) http://ftp.gfisoftware.com/temp/PSG/ME/Patches/2015/ME2015_PATCH_20150310_2548.zip Escalate if issue persists after upgrading. -Patch is included in GFI MailEssentials 2015 SR1