Versions / Builds Affected
2012 / 20130226Status
ResolvedProblem Summary
When email processing is enabled, users with mobile devices are unable to connect to the Exchange server with Activesync. The issue is resolved when processing is disabled.TT / JIRAID
841How to Identify
In the application event log, there might not necessarily be errors about connecting with Activesync, but on the mobile devices depending on the client application, there may be unspecified connection errors.Workaround / Fix Details
Verify the default website is started or perform an IIS reset
Upgrade customer to GFI MailEssentials 2015 or laterRequired Actions
Attach this article to the case. If possible, get specific connection/HTTP errors and a copy of the Application event log (plus troubleshooter logs of course) from the customer's machine.
Upgrade customer to GFI MailEssentials 2015 or later
