MailEssentials entered a grace period due to license count querying .local accounts

Versions / Builds Affected

20140627

Status

Resolved

Problem Summary

When upgrading from previous versions of GFI MailEssentials 2014 R2, the product is switching to grace period since it finds more users. Issue is that there is a missing registry key as in the attached domaincount.reg.

TT / JIRAID

2019

How to Identify

Customers are getting placed in a grace period after the license count is querying the domain email address and the .local account address. -Some symtoms would include double the amount of counted users than that they are licensed for -you can still perform the lookup to verify by following the article: http://kb.gfi.com/articles/SkyNet_Article/How-to-check-the-number-of-licenses-MailEssentials-queries?retURL=%2Fapex%2FSupportHome&popup=true -Check the usercntvsapi.txt log located in the C:\Program Files (x86)\GFI\MailEssentials\Attendant\debuglogs location. See if it references .local addresses.

Workaround / Fix Details

A patch is currently available which solves the issue. If you have verified we are counting the .local accounts, please install the below patch: http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140804_2019.zip Attach Article to case.

Required Actions

If you have verified we are counting the .local accounts, please install the below patch: http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140804_2019.zip Attach Article to case.