Answer
PROBLEM
Keyword Checking is not capturing an email with a phrase or word that was added to the list.
ENVIRONMENT
- GFI MailEssentials
- All supported environments
SOLUTION
Make sure that the word or sentence in the list is not inserted with "" for example "buy". The word has to be inserted as buy (without "") because otherwise the comparison is done with the "" as well.
CAUSE
The words found in the subject and the body of an email are compared with the keywords listed in the Keyword Checking table in the configuration database. If they are not found identical when compared the email will not be blocked.