Kaspersky updates causing failed mails

Versions / Builds Affected

2011, 2012

Status

Resolved

TT / JIRAID

24

How to Identify

When updates for the Kaspersky engine fail, the engine cannot be initialized and failed mails occur. Logs will show these errors: 2012-02-21,11:27:51,894,1,"#00000ca0","#00003530","error ","VSE","SyncProcessPluginStatus: plugin [Kaspersky Engine] failed to initialize" 2012-02-21,11:27:51,894,3,"#00000ca0","#00002f50","info ","VSE","SyncProcessPluginStatus: plugin [Kaspersky Engine] enabled and licensed, initializing..." 2012-02-21,11:28:01,520,1,"#00000ca0","#00002f50","error ","VSE","SyncProcessPluginStatus: plugin [Kaspersky Engine] failed to initialize" 2012-02-21,11:28:01,520,3,"#00000ca0","#000028b4","info ","VSE","SyncProcessPluginStatus: plugin [Kaspersky Engine] enabled and licensed, initializing..." 2012-02-21,11:27:51,926,3,"#00000ca0","#00002f50","info ","Kaspersky","EngineFolder [D:\Program Files (x86)\GFI\ContentSecurity\Antivirus\kaspersky]" 2012-02-21,11:28:01,520,1,"#00000ca0","#00002f50","error ","Kaspersky","CKasperskyScanner::InitVSEngine - Error: Kaspersky Initialization failed, Result code: 0x80004005 " 2012-02-21,11:28:01,520,1,"#00000ca0","#00002f50","error ","Kaspersky","Failed to initialize Kaspersky Engine (0x80004005)" 2012-02-21,11:28:01,520,1,"#00000ca0","#00002f50","error ","Kaspersky","Failed to initialize scanning engine: 0x80004005" 2012-02-21,11:20:13,675,3,"#00000ca0","#00002f50","info ","Kaspersky Engine","[Kaspersky Engine]::Load: plugin is licensed, initializing..." 2012-02-21,11:20:22,957,1,"#00000ca0","#00002f50","error ","Kaspersky Engine","[Kaspersky Engine]::Load: failed to initialize plugin[20]" 2012-02-21,11:20:22,957,3,"#00000ca0","#00002f50","info ","Kaspersky Engine","[Kaspersky Engine]::Load: trying to gracefully unload the engine..." 2012-02-21,11:20:22,957,1,"#00000ca0","#00002f50","error ","Kaspersky Engine","AcquireResources: failed to load plugin[0x80004005]" 2012-02-21,11:27:51,941,3,"#00000ca0","#00002f50","info ","KasperskyLoader","CKasperskyLoader::Init - Engine files available (counted 122)" 2012-02-21,11:28:01,520,1,"#00000ca0","#00002f50","error ","KasperskyLoader","CKasperskyLoader::Init - Initialization FAILED! Result code: 0x80004005 " 2012-02-21,11:28:01,520,1,"#00000ca0","#00002f50","error ","KasperskyLoader","CKasperskyLoader::Init - Error: Kaspersky initialization failed!" 2012-02-21,11:28:01,520,3,"#00000ca0","#00002f50","info ","KasperskyLoader","CKasperskyLoader::Uninit - Kaspersky Engine unloaded."

Workaround / Fix Details

Clear the definitions for the Kaspersky engine and trigger an update. Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later Apply the fix and attach the article to the case.