GFIScanS failing due to faulting greylisting.dll (build 20120215)

Versions / Builds Affected

20120215

Status

Resolved

Problem Summary

GFIScanS.exe (GFI MailEssentials Scanning Engine service) is crashing with greylisting.dll being listed at fault.

TT / JIRAID

ME-86

How to Identify

You will see crashes in the Application and System event logs for GFIScanS.exe: Event Type: Information Event Source: Application Error Event Category: (100) Event ID: 1004 Date: 10/25/2010 Time: 8:01:49 AM User: N/A Computer: SDIMAIL06 Description: Reporting queued error: faulting application gfiscans.exe, version 15.0.711.25, faulting module greylisting.dll, version 15.0.711.1, fault address 0x00006f9c. There will also be errors in the logs pertaining to COM exceptions when trying to read from MDB files like config.mdb and reports.mdb: 2011-09-29,16:35:57,546,3,"#00001528","#0000017c","info ","autowhitelist","Cleanup query returned [95396] records" 2011-09-29,16:36:49,656,1,"#00001528","#0000017c","error ","autowhitelist","_com_error exception caught in CAwlCache::ExecuteSqlCommand:171 -> 'Unspecified error' (0x80004005)" 2011-09-29,16:36:49,656,3,"#00001528","#0000017c","info ","autowhitelist","Cleanup Query trashed [0] records" 2011-07-22,11:02:12,102,3,"#000015b4","#00000b90","info ","MEReports","IGFIMEASReports::DailySpam called" 2011-07-22,11:02:12,399,3,"#000015b4","#00000b90","error ","MEReports","_com_error" 2011-07-22,11:02:12,399,3,"#000015b4","#00000b90","error ","MEReports","::Error() = [80004005]" 2011-07-22,11:02:12,399,3,"#000015b4","#00000b90","error ","MEReports","::ErrorMessage() = [Unspecified error]" 2011-07-22,11:02:12,399,3,"#000015b4","#00000b90","error ","MEReports","::Source() = [(null)]" 2011-07-22,11:02:12,399,3,"#000015b4","#00000b90","error ","MEReports","::Description() = [(null)]"

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later