Versions / Builds Affected
GFI MailEssentials 2012 and aboveStatus
ResolvedProblem Summary
Virus emails land up in Failedmail caused by Trojan and Executable scanner.TT / JIRAID
1456How to Identify
Look for similar errors as below:
2013-11-15,07:56:20,989,1,"#0000ac28","#0000e560","info ","Trojan Scanner","Process: [CheckUIChange] ranked [0][0]"
2013-11-15,07:56:20,989,1,"#0000ac28","#0000e560","info ","Trojan Scanner","Process: [CheckUIChange2] ranked [0][0]"
2013-11-15,07:56:20,989,1,"#0000ac28","#0000e560","info ","Trojan Scanner","Process: COM exception[0x80020006, (null)] while executing[CheckUIChange3]"
2013-11-15,07:56:20,989,1,"#0000ac28","#0000e560","info ","Trojan Scanner","Main: calling process...ok[25]"Workaround / Fix Details
Disable the Trojan and Executioner scanner.Required Actions
Upgrade to 2015