GFI MailEssentials SR6 fails to load the Dashboard in local mode – GFI MailEssentials Support

Versions / Builds Affected

2012 / 20130805

Status

Resolved

Problem Summary

When using local mode to load the configuration it will fail referencing the following error Error: 'The (&(Objectclass=user)(|(objectSid=)))

TT / JIRAID

1175

How to Identify

Switch to local mode via the switchboard - Open the MailEssentials configuration - Dashboard will show the following error: Error: 'The (&(Objectclass=user)(|(objectSid=))) Followed by the stack trace error. Error: 'The (&(Objectclass=user)(|(objectSid=))) System.DirectoryServices.SearchResultCollection.ResultsEnumerator.MoveNext() at System.DirectoryServices.DirectorySearcher.FindOne() at MEC.Sid.GetSId.GetSID(String username, String& email) at ContentSecurity.Configuration.Dashboard.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint). ConfigurationUI.log will display the following error: #0000008C","#00000007","error ","ConfigurationUI","Error: Application_AuthenticateRequest: System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 127.0.0.1:8013 ; ;Server stack trace: ; at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) ; at System.Net.Sockets.Socket.Connect(EndPoint remoteEP) ; at System.Runtime.Remoting.Channels.RemoteConnection.CreateNewSocket(EndPoint ipEndPoint) ; at System.Runtime.Remoting.Channels.RemoteConnection.CreateNewSocket() ; at System.Runtime.Remoting.Channels.RemoteConnection.GetSocket() ; at System.Runtime.Remoting.Channels.SocketCache.GetSocket(String machinePortAndSid, Boolean openNew) ; at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.SendRequestWithRetry(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream) ; at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) ; at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)

Workaround / Fix Details

Verify the issue is occurring in local mode. Send customer the patch: http://ftp.gfisoftware.com/patches/ME2012/20130805/ME2012_SR6_PATCH_20130903_01.zip Upgrade to latest build of GFI MailEssentials

Required Actions