Versions / Builds Affected
GFI MailEssentials 2014 R2Status
ResolvedProblem Summary
The synchronisation of the Personal Blocklist is not working reliably, failing from time to time.TT / JIRAID
2016How to Identify
Following errors should be found in the logs:
2014-07-30,14:01:24,660,1,"#00001440","#00000008","error ","OutlookAddInCore","Error: Outlook Junk Options to MEC Synchronization failed with error: System.InvalidCastException: Error in IMsgServiceAdmin::AdminProviders: MAPI_E_INTERFACE_NOT_SUPPORTED
; at GFI.ThirdParty.Redemption.RDOJunkEmailOptionsClass.get_BlockedSenders()
; at MEC.Outlook.Core.Helpers.OutlookJunkOptionsToMECsynch(CancellationToken ct)"
2014-07-30,14:01:24,660,1,"#00001440","#00000008","info ","OutlookAddInCore","Outlook Junk Options to MEC Synchronization finished."
This is a bug in the Redemption library used.Workaround / Fix Details
Apply the below patch:
http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140827_14462016.zipRequired Actions
Attach article to case and apply patch.
