Versions / Builds AffectedGFI MailEssentials 2014 R2
Problem SummaryThe GFI Mailessentials Enterprise Transfer Service does not finish merging data, the PWLBL.xml file is not created.
TT / JIRAID2370
How to IdentifyWhen starting the merging process, most of the synchronised xml files will be created but not the PWLBL.xml file.
The issue is caused by emails containing special/unexpected characters, like " ' " (single quote).
Workaround / Fix DetailsIdentify issue as per above information, attach article to case and apply following patch:
Required ActionsAs above.