GFI MailEssentials Enterprise Transfer Service crashing when merging data – GFI MailEssentials Support

Versions / Builds Affected

GFI MailEssentials 2014 R2

Status

Resolved

Problem Summary

GFI MailEssentials Enterprise Transfer Service crashing when merging data

TT / JIRAID

2037

How to Identify

The MEXTRXLIB log file shows something similar to this: "info ","MESTRXLIB","CJobManager::Add >> [0xC52ED8]" "info ","MESTRXLIB","CJobManager::Add - adding job [xmlupdatesfile][0x5D5B918] to chain" "info ","MESTRXLIB","CJobManager::Add << [0xC52ED8]" "info ","MESTRXLIB","MergeJobMgrFactory << The eventviewer error looks similar to the one below: Name der fehlerhaften Anwendung: mestrxsvc.exe, Version: 18.0.1181.12, Zeitstempel: 0x53ad9a80 Name des fehlerhaften Moduls: mestrxsvc.exe, Version: 18.0.1181.12, Zeitstempel: 0x53ad9a80 Ausnahmecode: 0x40000015 Fehleroffset: 0x0000811c ID des fehlerhaften Prozesses: 0x275c Startzeit der fehlerhaften Anwendung: 0x01cfb17eec868842 Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\GFI\MailEssentials\Antispam\mestrxsvc.exe Pfad des fehlerhaften Moduls: C:\Program Files (x86)\GFI\MailEssentials\Antispam\mestrxsvc.exe Berichtskennung: 39bf0e22-1d72-11e4-b3a8-005056a1199f Opening the mestrx.mdb database found under ..GFI\\MailEssentials\Antispam\Data, the mestrxsvc table misses the last_merge column. Another noticed issue is that notifications are sent

Workaround / Fix Details

Provide customer the link to the Patch http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20141201_2037.zip If issue persists after applying the patch, gather logs and escalate.

Required Actions