GFI MailEssentials 2015 is detecting two versions of Microsoft Exchange during the installation

Versions / Builds Affected

GFI MailEssentials 2015 ( build 20150102)

Status

Open

Problem Summary

When installing GFI MailEssentials 2015, the installation will detect Microsoft Exchange 2007 when it is trying to install on Microsoft Exchange 2003

TT / JIRAID

2500

How to Identify

Installation logs will show the following logging.(Location %Temp%) Installation log [4650:4528][2015-01-21T15:06:22]i000: ExchangeInfo::Initialize() >> [4650:4528][2015-01-21T15:06:24]i000: Exchange version: Exchange2003 [4650:4528][2015-01-21T15:06:24]i000: Exchange version: Exchange2007 [4650:4528][2015-01-21T15:06:24]i000

Workaround / Fix Details

Gather installation logs and Escalate the ticket. As a workaround, check the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\ and rename the one which isn't installed on the machine, install GFI MailEssentials and revert the renamed registry key to the original name. example: Version Microsoft Exchange v6 2003 v8 2007 v14 2010 v15 2013 So, when Microsoft Exchange 2007 is detected, rename the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\v8.0 to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\v8.0--

Required Actions

Gather installation logs, a copy of the registry and escalate the ticket