Failed mails appearing in ..\Antispam\FailedMails folder

Versions / Builds Affected

2012 / 20120618

Status

Resolved

Problem Summary

Failed mails appear sporadically in the Antispam\FailedMails folder

TT / JIRAID

438

How to Identify

Failed mails appear in the ..\MailEssentials\Antispam\FailedMails folder. The emails can be renamed to .eml and reprocessed successfully. In the mta_inbound logs, there is an error pertaining to the inability to write to the reporting database: 2012-09-05,13:49:06,923,1,"#00000ed8","#00001908","error ","mta","##########################################################" 2012-09-05,13:49:06,923,1,"#00000ed8","#00001908","error ","mta","# _com_error exception in [ReportLogEntry::WriteEntry]" 2012-09-05,13:49:06,923,1,"#00000ed8","#00001908","error ","mta","# ---------------" 2012-09-05,13:49:06,923,1,"#00000ed8","#00001908","error ","mta","# HRESULT : [0x800A0BCD]" 2012-09-05,13:49:06,923,1,"#00000ed8","#00001908","error ","mta","# Description : [Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.]" 2012-09-05,13:49:06,923,1,"#00000ed8","#00001908","error ","mta","# Error Message : [Unknown error 0x800A0BCD]" 2012-09-05,13:49:06,923,1,"#00000ed8","#00001908","error ","mta","##########################################################" 2012-09-05,13:49:06,923,1,"#00000ed8","#00001908","error ","mta","CReportWriter::Submit, LogToDle failed [hr: 0x80004005]" The issue appears sporadically and is not caused by the formatting of the emails.

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later