Fail to release from Quarantine - item already approved

Versions / Builds Affected

Versions 2015 and 20

Status

Resolved

Problem Summary

When an email is released from Quarantine, it returns an error that it might have been already approved (released)

TT / JIRAID

GFIME-802

How to Identify

You will notice ..Attendant/Debuglogs/PickupSM.gfi_log shows detects an empty Pickup/Replay field in config.mdb or avapicfg.mdb: 2016-05-27,16:55:06,694,1,"#00001e90","#00002cc8","info ","PickupSM","Getting 'pickup' and 'replay' paths from database" 2016-05-27,16:55:06,695,1,"#00001e90","#00002cc8","info ","PickupSM","Retreived pickup path: " 2016-05-27,16:55:06,695,1,"#00001e90","#00002cc8","info ","PickupSM","Retreived replay path: " When paths are detected, it should show as below: 2016-05-27,16:55:06,694,1,"#00001e90","#00002cc8","info ","PickupSM","Getting 'pickup' and 'replay' paths from database" 2016-05-27,16:55:06,695,1,"#00001e90","#00002cc8","info ","PickupSM","Retreived pickup path: C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Pickup" 2016-05-27,16:55:06,695,1,"#00001e90","#00002cc8","info ","PickupSM","Retreived replay path: C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Replay"

Required Actions

Confirm MailEssentials is installed on Exchange 2007 or newer, and paths are empty. Open in Microsoft Access: ..\GFI\MailEssentials\Antispam\config.mdb Open tb_general Table Insert the pickup and replay paths according to your installation, defaults are in Exchange 2010 are: C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Pickup C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Replay Same for ..\GFI\MailEssentials\EmailSecurity\Data\avapicfg.mdb > tb_general table > pickupdirectorypath and replaydirectorypath. Restart all GFI services.