Overview
The admin gets an email notification with the following error when spam has been allowed through:
Plugin licsvc reports an exception. Error HRESULT E_FAIL has been returned from a call to a COM component
Environment
- GFI MailEssentials
- All supported environments
Root Cause
The cdosys.dll has become unregistered.
This DLL is responsible for interacting with .mdb files, where the license key is stored.
Resolution
- Open the command prompt (Start > Run > Type
cmdand press Enter). - Run the command
regsvr32 cdosys.dllto re-register the COM object cdosys.dll.