Error: 'Failed to identify split between headers and message body' in PickupSM logs

Versions / Builds Affected

2012 / 20120618

Status

Resolved

Problem Summary

Pop2Exchange is crashing and in the PickupSM logs the error 'Failed to identify split between headers and message body' is present.

TT / JIRAID

299

How to Identify

In the PickupSM and POP service logs, the following excerpt will be present: 2012-07-09,10:02:55,581,1,"#0000027c","#00000cb4","error ","PickupSM","Failed to identify split between headers and message body" 2012-07-09,10:02:55,581,1,"#0000027c","#00000cb4","error ","PickupSM","<< SubmitPickupStreamEx [0x80004005]" 07/09/2012 10:11:54 >> CGfiClientSocket::Read 07/09/2012 10:11:57 CVirtualSMTP::Put2PickupDir() - Failed IPickupSubmitter::SubmitPickupStreamEx()

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later