Versions / Builds Affected
MailEssentials 2014Status
ResolvedProblem Summary
Enterprise transfer service will crash when the merger Process tries to merge the Personal Whitelist/BlocklistTT / JIRAID
1487How to Identify
Event Viewer (eventvwr.exe) shows errors similar to:
Faulting application name: mestrxsvc.exe, version: 17.0.3543.12, time stamp: 0x527b6cc0
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16384, time stamp: 0x5010ac2f
Exception code: 0xe0434352
Fault offset: 0x00014b32
Faulting process id: 0x52a8
Faulting application start time: 0x01cef749b172f97f
Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\mestrxsvc.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Errors in the Logs
2014-01-27,10:26:30,755,1,"#000113d4","#00001160","warning","MESTRXLIB","CJobManager::ExecuteJobs [0x3D0CB8] - Error! Job [pwlbl_export] failed to execute properly! Chain execution interrupted."
27,10:26:30,755,1,"#000113d4","#00001160","warning","MESTRXLIB","CJobManager::ExecuteJobs [0x3D0CB8] - Error! Job [pwlbl_export] failed to execute properly! Chain execution interrupted."Workaround / Fix Details
Upgrade to GFI MailEssentials 2015 or later
Apply patch below if customer does not want to upgrade
Install below patch:
http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140723_1487.zipRequired Actions
Upgrade to GFI MailEssentials 2015 or later
Apply patch below if customer does not want to upgrade
Install below patch:
http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140723_1487.zip
