Enterprise Transfer Service crashes when trying to merge Personal Whitelist/Blocklist

Versions / Builds Affected

MailEssentials 2014

Status

Resolved

Problem Summary

Enterprise transfer service will crash when the merger Process tries to merge the Personal Whitelist/Blocklist

TT / JIRAID

1487

How to Identify

Event Viewer (eventvwr.exe) shows errors similar to: Faulting application name: mestrxsvc.exe, version: 17.0.3543.12, time stamp: 0x527b6cc0 Faulting module name: KERNELBASE.dll, version: 6.2.9200.16384, time stamp: 0x5010ac2f Exception code: 0xe0434352 Fault offset: 0x00014b32 Faulting process id: 0x52a8 Faulting application start time: 0x01cef749b172f97f Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\mestrxsvc.exe Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll Errors in the Logs 2014-01-27,10:26:30,755,1,"#000113d4","#00001160","warning","MESTRXLIB","CJobManager::ExecuteJobs [0x3D0CB8] - Error! Job [pwlbl_export] failed to execute properly! Chain execution interrupted." 27,10:26:30,755,1,"#000113d4","#00001160","warning","MESTRXLIB","CJobManager::ExecuteJobs [0x3D0CB8] - Error! Job [pwlbl_export] failed to execute properly! Chain execution interrupted."

Workaround / Fix Details

Upgrade to GFI MailEssentials 2015 or later Apply patch below if customer does not want to upgrade Install below patch: http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140723_1487.zip

Required Actions

Upgrade to GFI MailEssentials 2015 or later Apply patch below if customer does not want to upgrade Install below patch: http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140723_1487.zip