Versions / Builds Affected
GFI MailEssentials 2015Status
OpenProblem Summary
User A is sending an email with a read receipt request to user B. User A has mailbox forwarded to another contact in Exchange. User B is receiving the email, reading it and sending the confirmation. User A is receiving a confirmation with an empty body.TT / JIRAID
2506How to Identify
As per Problem Summary adding that it only happens while ME is enabled.
Both the email and the confirmation email can be seen in the MailEssentials Dashboard as scanned OK. Disclaimers are also not being used. The issue is caused by a bug in the gfiscans.exe module which is saving emails when it should not touch them.Workaround / Fix Details
None yet.Required Actions
Attach article to case and escalate.
