Downloading item from the quarantine does not download email

Status

Resolved

Problem Summary

Downloading item from the quarantine does not download the email.

TT / JIRAID

MEC82

How to Identify

When viewing an email in the quarantine from the 'More Details' link in the Quarantine digest, there is a button to 'Download Item'. Clicking this should allow the admin to download the email in a .eml format. The email is not downloaded, and these errors appear in the debuglogs for the web interface: 2012-05-02,14:26:41,092,1,"#00001124","#00000188","error ","QFE_ItemDetails","Error : Thread was being aborted." 2012-05-02,14:26:41,146,1,"#00001124","#00000188","error ","QFE_ItemDetails","Error: System.Threading.ThreadAbortException: Thread was being aborted. ; at MEC.Quarantine.UI.MalwareEmailView.downloadData() ; at MEC.Quarantine.UI.MalwareEmailView.Page_Load(Object sender, EventArgs e)" 2012-05-02,14:26:41,349,1,"#00001124","#00000188","error ","QFE_ItemDetails","Error calling remote method :: Thread was being aborted."

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later