Phone Lines icon GFI Support Home

Articles in this section

See more

Disclaimers disappearing after upgrading to MailEssentials 2014

Author: Luis Fernandes

Versions / Builds Affected

20140224, 20140308

Status

Resolved

Problem Summary

After upgrading to GFI MailEssentials 2014, the previous disclaimers are not showing in the Mailessentials Configuration.

TT / JIRAID

1649

How to Identify

After upgrading to GFI MailEssentials 2014, the previous disclaimers are not showing in the Mailessentials Configuration. -Verify that the disclaimers are listed in the Config.mdb > Disclaimers table

Workaround / Fix Details

Apply patch http://ftp.gfisoftware.com/temp/PSG/ME/patches/ME2014_SR2_PATCH_20140523_1649.zip -Verify that the customer is on the latest build 20140308 -Upgrade to MailEssentials 2015 or later -Escalate if issue persists

Required Actions

Apply patch http://ftp.gfisoftware.com/temp/PSG/ME/patches/ME2014_SR2_PATCH_20140523_1649.zip -Verify that the customer is on the latest build 20140308 -Upgrade to MailEssentials 2015 or later -Escalate if issue persists