Bidefender fails to initialise, emails are failing with Failed VSE.

Versions / Builds Affected

GFI MailEssentials 2015

Status

Open

Problem Summary

Bitdefender is failing to scan email, it will show in Dashboard as Failed VSE.

TT / JIRAID

2564

How to Identify

Bitdefender engine version still shows 2007 year in UI. Bitdefender update is successful, scan is still failing. Faulting application name: GFIScanM.exe, version: 19.0.152.18, time stamp: 0x54a6e8b6 Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb1072 Exception code: 0xc0000005 Fault offset: 0x00033a96 Faulting process id: 0x1ce8 Faulting application start time: 0x01d0510776191f9e Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\EmailSecurity\GFIScanM.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: b3e96ece-bcfa-11e4-8b64-0050569f6cf2 2015-03-17,14:54:27,278,1,"#000015a4","#00001c2c","info ","BitDefender Engine","AcquireResources: >>" 2015-03-17,14:54:27,278,1,"#000015a4","#00001c2c","info ","BitDefender Engine","[BitDefender Engine]::Load: plugin is licensed, initializing..." 2015-03-17,14:54:27,387,1,"#000015a4","#00001c2c","error ","BitDefender Engine","[BitDefender Engine]::Load: failed to initialize plugin[20]" 2015-03-17,14:54:27,387,1,"#000015a4","#00001c2c","info ","BitDefender Engine","[BitDefender Engine]::Load: trying to gracefully unload the engine..." 2015-03-17,14:54:27,387,1,"#000015a4","#00001c2c","error ","BitDefender Engine","AcquireResources: failed to load plugin[0x80004005]" 2015-03-17,15:59:48,707,1,"#000019a8","#00001204","info ","BitDefender","CVScanner::ReadEngineFolder <>" 2015-03-17,15:59:48,753,1,"#000019a8","#00001204","info ","BitDefenderLoader","CBitDefenderLibrary::Uninit - CoreUninit success" 2015-03-17,15:59:48,753,1,"#000019a8","#00001204","info ","BitDefenderLoader","CBitDefenderLibrary::Uninit - Library unloaded successfully" 2015-03-17,15:59:48,753,1,"#000019a8","#00001204","info ","BitDefenderLoader","CBitDefenderLibrary::Uninit <Workaround / Fix DetailsDisable Bitdefender.

Required Actions

Attach article to case and escalate.