Versions / Builds Affected
2015Status
OpenTT / JIRAID
2919How to Identify
- Inbound email sent to 2 users (A and B) with attachment
- Attachment Filter applies only to user A (B is excluded)
- Email is blocked and quarantined
- Quarantine notification is sent to both users (as configured) - despite the exclusion
- After releasing the email from the Quarantine, it gets delivered to both users, despite the exclusion
- If sending the email to one recipient only (user B), the exclusion will applyWorkaround / Fix Details
No workarounds at the momentRequired Actions
Attach article to case and escalate with full logs
