Versions / Builds Affected
20.1, 20.2, 20.3Status
OpenTT / JIRAID
GFIME-3260How to Identify
How to reproduce:
Both AS and ES quar db recreated fresh
Sent a test email to be Quarantined
Selected and Approved - nothings happens in UI, emails remains in Quar, not received in Outlook, following error is thrown:
2017-08-17,18:47:10,671,1,"#00004E0C","#00000044","info ","Quar","GetUserAddress bfcb4e94-4ae0-4aa4-8e8c-a4de20af82cf"
2017-08-17,18:47:10,671,1,"#00004E0C","#00000044","info ","Quar","GetUserAddress akif@burotime.com"
2017-08-17,18:47:10,671,1,"#00004E0C","#00000044","info ","Quar","From : douglas.dasilvapace@gfi.com To: 1"
2017-08-17,18:47:10,673,1,"#00004E0C","#00000044","info ","Quar","Size: 4485"
2017-08-17,18:47:10,680,1,"#00004E0C","#00000044","info ","Quar","Message Written"
2017-08-17,18:47:10,685,1,"#00004E0C","#00000044","error ","Quar","error:Failed to Approve: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
Server stack trace:
at PickupSMLib.PickupSubmitterClass.SubmitPickupStreamEx
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PickupSM logs do show Pickup and Replay folders are detected, and no errors when submitting mail.Workaround / Fix Details
None so farRequired Actions
Full logs and escalate