Versions / Builds Affected
20140308Status
ResolvedProblem Summary
Antiphishing updates fail after updating to the latest build. Updates for GFI now occur over Https. The certificate used does not include update.gfisoftware.com and will throw the certificate mismatch.TT / JIRAID
1672How to Identify
1. Open the log file "audldownload" in ..\GFI\MailEssentials\Antispam\DebugLogs
2. Identify the error that occurs during the Antiphishing update.
Errors in the logs will show:
"error ","audldownload","Failed to send http request: 12038"
"error ","audldownload","The host name in the certificate is invalid or does not match"Workaround / Fix Details
1. Apply patch for build 20140308 http://ftp.gfisoftware.com/patches/ME2014/20140308/ME2014_SR2_PATCH_20140526_1672.zip or upgrade to latest build
2. Upgrade to 2014 R2 20140627 or later
3. If issue persists after workaround, gather logs and escalate the case to PSGRequired Actions
see above
