Versions / Builds Affected
Version 20, 20.1 - Builds 20151118, 20160420Status
OpenTT / JIRAID
GFIME-767How to Identify
Debug logs:
2016-04-18,13:27:07,795,1,"#00005EB0","#00000013","error ","AutoUpdate","Error updating local files: Error HRESULT E_FAIL has been returned from a call to a COM component."
2016-04-18,13:26:57,786,1,"#000006e8","#0000c308","error ","Vipre Engine","[Vipre Engine]::Load: failed to initialize plugin[20]"
2016-04-18,13:26:57,786,1,"#000006e8","#0000c308","info ","Vipre Engine","[Vipre Engine]::Load: trying to gracefully unload the engine..."
2016-04-18,13:26:57,786,1,"#000006e8","#0000c308","error ","Vipre Engine","AcquireResources: failed to load plugin[0x80004005]"Workaround / Fix Details
None at the momentRequired Actions
- Update case subject to: KI - Vipre fails to update local files
- Assign case to PSG