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Upgrade to GFI MailEssentials 2015 SR1 Fails with "Error 1722. There is a problem with this Windows Installer package..."

Author: Luis Fernandes

Overview

The upgrade process to GFI MailEssentials 2015 SR1 stops while trying to create the website. The following errors are found in the installation log:

MSI (s) (A8:38) [14:38:08:378]: Product: GFI MailEssentials for Exchange/SMTP -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action iisvdir.add.cfgui, location: C:\Program Files (x86)\GFI\MailEssentials\mesadmin.exe, command: addIISvdir -siteid 1 -vdir "" -path "C:\Program Files (x86)\GFI\MailEssentials\wwwconf\\" Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action iisvdir.add.cfgui, location: C:\Program Files (x86)\GFI\MailEssentials\mesadmin.exe, command: addIISvdir -siteid 1 -vdir "" -path "C:\Program Files (x86)\GFI\MailEssentials\wwwconf\\"

Environment

GFI MailEssentials 2015

Workaround

Manually uninstall the current version of GFI MailEssentials and perform a fresh install.

For assistance, please contact GFI Customer Support.