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Unable to Access Whitelist Error: 'Request timed out'

Author: Luis Fernandes

Overview

The user is unable to access the Whitelist page within the GFI MailEssentials UI (with Personal Whitelist enabled). The following errors are displayed:

'An unexpected error occurred in the GFI MailEssentials Configuration'

'Request timed out'

The logs contain the following errors, referencing the PWLBL.sdf database file:

info ","PWLBL-DBHandling","Database file exists...checking tables"

error ","PWLBL-DBHandling","Error: GetData(string) - SQL: SELECT [TABLE_NAME] FROM INFORMATION_SCHEMA.Tables"

error ","PWLBL-DBHandling","Error: GetData(string) Failed - Error Message: Access to the database file is not allowed. [ File name = e:\gfi\antispam\Data\PWLBL.sdf ]"

error ","PWLBL-DBHandling","Error: GetData(string) Failed - Stack Trace: at System.Data.SqlServerCe.SqlCeConnection.ProcessResults(Int32 hr)  PWLBL-DBHandling","CreateDB Failed...return

Environment

  • GFI MailEssentials
  • All supported environments

Root Cause

The PWLBL.sdf file may be corrupt.

Resolution

  1. Stop all GFI MailEssentials services and set the Anti-Virus and Anti-Spam Scan Engines to disabled.
  2. Browse to Program Files\GFI\MailEssentials\Antispam\Data and locate the PWLBL.sdf file.
  3. Rename this to PWLBL.old.
  4. Restart the GFI MailEssentials services and a new PWLBL.sdf database file should be created.

If this does not resolve your issue, please contact GFI Customer Support.

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