Quarantined email details displays 'Failed 999'

Versions / Builds Affected

2012/20120425-2158

Status

Resolved

TT / JIRAID

MEC147

How to Identify

When viewing an email details within the quarantine, the block reason will say 'Failed 999' with no more information. This is due to a bug that will be fixed in a later version. The logs will display this: 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","ProcessItem: >>" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","ProcessItem: message-id[<963F553724024CB185CDC3E66FC64420@pattest3.local>]" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Scan Date Time: 24/05/2012 09:31:31" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Received Date/Time: 24/05/2012 09:31:31" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Sender: user1@pattest3.local" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Subject: test" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Recipients: user1@pattest3.local" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Scan Direction: 2 / INTERNAL" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Dashboard ScanResult: 5 / ME_BLK" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Dashboard ScanModule: 999 / 999" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Dashboard ScanAction: 1092 / MOVE_TO_EXCHANGE_FOLDER, WRITE_CSV_RECORD, ADD_BLOCK_REPORT" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Dashboard ScanAction Category: 2" 2012-05-24,09:31:31,437,1,"#000017F8","#00000016","info ","MonitoringActivity","Property PROPID_ItemId was empty. No link to Quarantine Store." 2012-05-24,09:31:31,843,1,"#000017F8","#00000016","info ","MonitoringActivity","Email logged" 2012-05-24,09:31:31,843,1,"#000017F8","#00000016","info ","MonitoringActivity","ProcessItem: <Workaround / Fix Details- Verify Customer is on MailEssentials 2014 build 20131107 or Later

Required Actions

- Verify Customer is on MailEssentials 2014 build 20131107 or Later Follow the workaround/fix and attach article to case.