Versions / Builds AffectedVersion 20.1 Build 20160420
TT / JIRAIDGFIME-804
How to IdentifyCustomer will approach Tech Support stating only a couple of recipients receive the email released from Quarantine.
Customer might also mention the patch was already applied, but started happening again after a MailEssentials upgrade.
Workaround / Fix Details- This was fixed with patch GFIME-804 in Version 20 Build 20151118
- Patch was include in version 20.1 Build 20160420, however does not seem to be working for some customers
- We are still investigating, there are no workaround/fix at the moment.
Required Actions- Update case subject to: KI - Quar released email not delivered to all recipients
- Assign case to PSG