Versions / Builds Affected
Version 20, 20.1, 20.2Status
OpenProblem Summary
Product Key failing to be updated during upgradeTT / JIRAID
GFIME-659How to Identify
When opening configuration:
Error Message: Product Key cannot be empty Parameter name: productKey
https://c.na8.content.force.com/servlet/servlet.FileDownload?file=00PC000000zI299Workaround / Fix Details
Add registration key to config.mdb's Registration Table
Add license key to avapicfg.mdb's tb_general table in serial columnRequired Actions
Resolved: Notate JIRA number in case field, Close case
Unresolved: Gather new logs (not just the two databases), confirm keys present in both locations, escalate
