Versions / Builds AffectedGFI MailEssentials 2014 R2
Problem SummaryMinimum length of search term used in the GFI MailEssentials Quarantine Search Folders page is down to 3 characters, creating a working GFI MailEssentials Quarantine Search folder (as seen in NDRs, <>) is not possible any more.
TT / JIRAID2258
How to IdentifyIf the GFI MailEssentials is version 20140627 or beyond, the search and search folders will not work for search items shorter than 3 characters.
The QuarWeb log file shows the following error:
"error ","QuarWeb","ERROR[Q5]: ESE.JetException: Jet Make Key JET_errIndexTuplesKeyTooSmall, specified key does not meet minimum tuple length
;Server stack trace:
; at ESE.ESE_Engine.SeekItemStringW(Int32 sessid, Int32 tableid, String indexname, String s)
This is a limitation of the used Jet Blue databases.
Workaround / Fix DetailsNo fix at the moment, it is working as designed.
Required ActionsAttach article to case.