Mailflow stops until scanning engine services are restarted (build 20121218)

Author: Luis Fernandes July 11, 2020 13:12

Versions / Builds Affected

2012 / 20121218

Status

Resolved

Problem Summary

Mailflow backs up into Exchange and is not resumed until the scanning engine services are restarted. Reporting files may be backed up and the Application even viewer reports warnings.

TT / JIRAID

571, 441

How to Identify

Mailflow will back up into the Exchange queues and will not resume until the scanning engines are restarted. This issue will be accompanied by reporting (DLE cache files) being over their usual 240k size (up into the MB's usually), and the Application event viewer may report the following warnings: Plugin licsvc reports exception: Error HRESULT E_FAIL has been returned from a call to a COM component Plugin patchsvc reports exception: Error HRESULT E_FAIL has been returned from a call to a COM component

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions