Answer
If the Autowhitelist.mdb either contains incorrect entries (internal / external) or has reached its limit of 1.7 GB you might consider resetting the database. Instead of going through the Autowhitelist and manually removing the entries, a new fresh database file can be applied. You can obtain this fresh file by contacting GFI Software Technical Support:
To apply the fresh database file:
- Stop all GFI MailEssentials services and rename the current autowhitelist.mdb to autowhitelist.old. This file can be found in the following locations:
- MailEssentials: ..\Program Files\GFI\MailEssentials\Antispam
- Replace the original autowhitelist.mdb file with the autowhitelist file sent by the support representative
- Restart all GFI MailEssential services. The Autowhitelist should now not contain any entries.
- Open GFI MailEssentials Configuration
- Navigate to the Antispam > Whitelist > Auto Whitelist Tab
- Under the Maximum entries set the value to 1 and hit apply
- Allow the automated purge settings to remove the entries