Versions / Builds Affected
2012 / 20121218, 20130226, 20130417
Status
Resolved
Problem Summary
Periodically, GFIScanS.exe (the antispam scanning engine service) will crash and in the error, mimecom.dll will be listed as the fault. Mailflow may also be backed up into the Exchange submission queue until the GFIScanS.exe service is restarted.
TT / JIRAID
814
How to Identify
In the Application Event log, this error will be present. If the error is not present, the admin may just see mailflow backed up into the Exchange submission queue until the AS Scanning engine service is restarted:
Log Name: Application
Source: Application Error
Date: 1/17/2013 7:13:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DS-AFS1.AFSFire.local
Description:
Faulting application gfiscans.exe, version 16.1.2418.31, time stamp 0x50d05fb4, faulting module MimeCOM.DLL, version 1.0.0.32, time stamp 0x503774d5, exception code 0xc0000005, fault offset 0x000025dc, process id 0x%9, application start time 0x%10.
Event Xml:
1000
2
100
0x80000000000000
3353199
Application
DS-AFS1.AFSFire.local
gfiscans.exe
16.1.2418.31
50d05fb4
MimeCOM.DLL
1.0.0.32
503774d5
c0000005
000025dc
Workaround / Fix Details
Upgrade customer to GFI MailEssentials 2015 or later
Required Actions
Upgrade customer to GFI MailEssentials 2015 or later
