GFIScanS.exe crash caused by faulting spf.dll

Versions / Builds Affected

2012

Status

Resolved

Problem Summary

MailEssentials AntiSpam Scan Service crashing with faulting module spf.dll

TT / JIRAID

1035

How to Identify

Check the Windows Event Logs for GFIScanS.exe crashes. You would find entries similar to; Faulting application name: gfiscans.exe, version: 16.5.2817.31, time stamp: 0x516e6969 Faulting module name: spf.dll, version: 16.5.2817.25, time stamp: 0x516e67be Exception code: 0xc000000d Fault offset: 0x00023484 Faulting process id: 0xb6c Faulting application start time: 0x01ce5d5ee0e6acca Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\gfiscans.exe Faulting module path: C:\Program Files (x86)\GFI\MailEssentials\Antispam\spf.dll Report Id: 210a040a-c952-11e2-b982-005056bc6ea1 Check if the customer entered a hostname instead of an IP address in the Perimeter SMTP Servers list.

Workaround / Fix Details

Replace the hostname with its IP address in the Perimeter SMTP Servers list: - Open the MailEssentials Configuration - Click the 'Anti-Spam' Node - Click 'Anti-Spam Settings' - Open the 'Perimeter SMTP Servers' tab - Remove all hostnames and ensure that only IP addresses are in the SMTP Server list Upgrade to latest build of GFI MailEssentials 2015 or Later

Required Actions

Attach this article and implement the Workaround / Fix. Upgrade to latest build of GFI MailEssentials 2015 or Later