GFI Agents not installed properly after upgrade

Versions / Builds Affected

Upgrades from 2012 and 2014

Status

Resolved

Problem Summary

After an upgrade, old agents will not be deleted. In some cases, the new agents are installed but crash the Transport Service. So far all installations retrieve email through Pop2Exchange

TT / JIRAID

2891

How to Identify

Customer might contact us with an issue regarding Pop2Exchange not processing emails or Transport Service crashing Event Viewer will show the below when in Exchange 2007: Event ID 16023 Source: MSExchangeTransport Microsoft.Exchange.Transport.TransportComponentLoadFailedException: Loading of component 'AgentComponent' failed. ---> Microsoft.Exchange.Transport.TransportComponentLoadFailedException: The agent component failed to load. ---> Microsoft.Exchange.Data.ExchangeConfigurationException: Failed to create type 'ContentSecurity.ExchangeAgents.GfiAsSmtpAgentFactory' from assembly 'C:\Program Files (x86)\GFI\MailEssentials\AntiSpam\ContentSecurity.ExchangeAgents.gfiassmtpagent.dll' due to error 'Invalid agent assembly path.'. ---> System.ArgumentException: Invalid agent assembly path. This is also found in some SBS 2008 installations: The worker process crashes continuously on startup: C:\Program Files\Microsoft\Exchange Server\Bin\edgetransport.exe. The service will be stopped

Workaround / Fix Details

Workaround: Type the following commands in the Exchange Management Shell: Get-TransportAgent *gfi*|Uninstall-TransportAgent -Confirm:$False restart-service MSExchangeTransport -Force start C:\"Program Files (x86)"\GFI\MailEssentials\e2k7wiz.exe clean This removes all MES agents, restarts the transport service and launches the e2k7wiz wizard.

Required Actions

Apply workaround and resolve case. Gather logs and escalate if not resolved