Versions / Builds Affected
2012 / AllStatus
ResolvedProblem Summary
The fax transmission reports don't have an SMTP sender and land up in the EmailSecurity Failedmail folder.TT / JIRAID
949How to Identify
Specific fax transmission reports all land up in the EmailSecurity Failedmail folder.
The customer might be using Cycos fax software.Workaround / Fix Details
Potential patch available at PSG.
Upgrade to latest build of GFI MailEssentials 2015 or LaterRequired Actions
Verify that all and only fax transmission report emails land up in failedmails.
Upgrade to latest build of GFI MailEssentials 2015 or Later
If on the latest build collect Troubleshooting files, Sink/Source Archives and some example messages from the Failedmails folder and escalate to PSG.
