Overview
This article describes the process to follow in case the below error message is displayed in the PfTrainEWS log file when creating Public Folders.
The request failed schema validation: The element 'ParentFolderId' in namespace 'http://schemas.microsoft.com/exchange/services/2006/messages' has incomplete content. List of possible elements expected: 'FolderId, DistinguishedFolderId' in namespace 'http://schemas.microsoft.com/exchange/services/2006/ty
Information
Environment
- GFI MailEssentials
- All Supported Environments
Root Cause
The issue can appear after the Exchange version is upgraded or public folders from another version of Exchange are used on a newer version.
Process
- Create a public folder called
GFI AntiSpam Folders. - Click the Scan Now button in Configuration > Anti Spam > Anti Spam Settings > Public Folder Scanning.
- Confirm that the public subfolders have been created.