Error: 'An unexpected error occurred in GFI MailEssentials configuration' when accessing the whitelist or blocklist

Versions / Builds Affected

2012 / 20121218

Status

Resolved

Problem Summary

When accessing the whitelist or blocklist, the error 'An unexpected error occurred in GFI MailEssentials configuration' appears and a stack trace is dumped.

TT / JIRAID

562

How to Identify

When trying to open the whitelist or blocklist, the following error appears: An unexpected error occurred in the GFI MailEssentials Configuration. How will this affect you: The current page will not load. Error Message: Object reference not set to an instance of an object. Object reference not set to an instance of an object. Server stack trace: at System.Data.SqlServerCe.SqlCeException.get_Source() at System.Exception.GetObjectData(SerializationInfo info, StreamingContext context) at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter, SerializationBinder binder) at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.Serialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter, SerializationBinder binder) at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck) at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header[] headers, Boolean fCheck) at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.SerializeResponse(IServerResponseChannelSinkStack sinkStack, IMessage msg, ITransportHeaders& headers, Stream& stream) at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at NPWLBL_DBHandler.IPWLBL_DBHandler.GetWhitelistedEmails(String email) at ContentSecurity.Configuration.WhitelistPersonal.LoadWhitelist() at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) http://vm-lhbis-exch01/MailEssentials/pages/MailSecurity/Whitelist.aspx /MailEssentials/pages/MailSecurity/Whitelist.aspx

Workaround / Fix Details

Download SQL Server Compact 3.5 http://www.microsoft.com/en-us/download/details.aspx?id=5783 -Run the installation to correct the issue Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later