Error: 'An email address needs to be set for this user in active directory' when trying to log in even though there is an email address present

Versions / Builds Affected

2012 / 20121218

Status

Resolved

Problem Summary

When trying to log into the user interface, the error "An email address needs to be set for this user in active directory." is displayed even though the account being used has an email address associated with it.

TT / JIRAID

837

How to Identify

Other than the error displayed and checking in AD/Exchange, there is no way to identify the issue. The logs do not report an error when this happens.

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later -Verify the user can log in

Required Actions

Attach this article to the case and get a screenshot of both the error in the user interface, as well as once of AD/Exchange showing that the email address is present. Please try to gather information about the network as well. This information will include: 1. Is this a parent or child domain? Is the domain trusted with another one? 2. Was the account migrated from an earlier version of Exchange? 3. Is there an actual mailbox created for the account, or just an email address associated with it? 4. Does this issue happen on all machines or just the server? Does it affect all users or just certain ones?