Versions / Builds Affected2012 / 20121218
Problem SummaryWhen trying to log into the user interface, the error "An email address needs to be set for this user in active directory." is displayed even though the account being used has an email address associated with it.
TT / JIRAID837
How to IdentifyOther than the error displayed and checking in AD/Exchange, there is no way to identify the issue. The logs do not report an error when this happens.
Workaround / Fix DetailsUpgrade customer to GFI MailEssentials 2015 or later
-Verify the user can log in
Required ActionsAttach this article to the case and get a screenshot of both the error in the user interface, as well as once of AD/Exchange showing that the email address is present. Please try to gather information about the network as well. This information will include:
1. Is this a parent or child domain? Is the domain trusted with another one?
2. Was the account migrated from an earlier version of Exchange?
3. Is there an actual mailbox created for the account, or just an email address associated with it?
4. Does this issue happen on all machines or just the server? Does it affect all users or just certain ones?