Versions / Builds Affected
2012 / 20120618Status
ResolvedProblem Summary
When sending emails with digital signatures, the TNEF2MIME component will not be able to process them and will fail them.TT / JIRAID
139How to Identify
When sending emails with digital signatures, the TNEF2MIME component will not be able to process them and will fail them. Exchange will also report a failure of the GfiAvRoutingAgent. The following errors will appear in the debuglogs:
2012-05-16,09:49:07,816,3,"#00002dec","#00003f18","info ","TNEF2MIME","New body part added to Related ...SUCCESS"
2012-05-16,09:49:07,816,3,"#00002dec","#00003f18","info ","TNEF2MIME","Adding content-dispostion header: smime.p7m (Inline: true)"
2012-05-16,09:49:07,816,3,"#00002dec","#00003f18","info ","TNEF2MIME","Adding content-type header: multipart/signed"
2012-05-16,09:49:07,816,3,"#00002dec","#00003f18","info ","TNEF2MIME","Copying Data to bodypart"
2012-05-16,09:49:07,816,1,"#00002dec","#00003f18","error ","TNEF2MIME","Copying Data to bodypart...FAILURE"
2012-05-16,09:48:51,779,1,"#00002940","#00000015","info ","GfiAvRoutingAgent","ItemSourceContext::processItem,Scanning..."
2012-05-16,09:49:07,894,1,"#00002940","#00000015","error ","GfiAvRoutingAgent","error ItemSourceContext::processItem,Scanning...COMException: System.Runtime.InteropServices.COMException (0x8000FFFF): Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
; at GFISCANLib.ScanEngineClass.Scan(IStream pProperties, IStream pRawData, UInt32 ulContext, UInt32& pFlags)
; at MEC.ExchangeAgents.ItemSourceContext.processItem(IStream pProperties, IStream pRawData, UInt32& pFlags)"
2012-05-16,09:49:07,894,1,"#00002940","#00000015","error ","GfiAvRoutingAgent","error Scanning...FAILED 8000FFFF"
2012-05-16,09:49:07,894,1,"#00002940","#00000024","error ","GfiAvRoutingAgent","error ItemSourceContext::processItem,Scanning...COMException: System.Runtime.InteropServices.COMException (0x8000FFFF): Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
; at GFISCANLib.ScanEngineClass.Scan(IStream pProperties, IStream pRawData, UInt32 ulContext, UInt32& pFlags)
; at MEC.ExchangeAgents.ItemSourceContext.processItem(IStream pProperties, IStream pRawData, UInt32& pFlags)"
2012-05-16,09:49:07,894,1,"#00002940","#00000024","error ","GfiAvRoutingAgent","error Scanning...FAILED 8000FFFF"
2012-05-16,09:49:07,894,1,"#00002940","#00000024","error ","GfiAvRoutingAgent","error: Failed to scan mail: 8000FFFF"
2012-05-16,09:49:07,910,1,"#00002940","#00000015","error ","GfiAvRoutingAgent","error: Failed to scan mail: 8000FFFF"Workaround / Fix Details
Upgrade customer to GFI MailEssentials 2015 or laterRequired Actions
Upgrade customer to GFI MailEssentials 2015 or later