Emails cannot be approved nor deleted in the quarantine if the recipient is a secondary email address

Versions / Builds Affected

2012 / 20121218

Status

Resolved

Problem Summary

When trying to delete or approve an email from the user's quarantine (not administrator), if the recipient is a secondary email address, thjen this cannot be done. The administrator can approve or delete whatever they want though.

TT / JIRAID

832

How to Identify

When trying to delete or approve an email from the user's quarantine (not administrator), if the recipient is a secondary email address, then this cannot be done. The administrator can approve or delete whatever they want though. The following error will appear in the quarantine logs: 2013-02-08,15:53:30,202,1,"#0000092C","#00000794","error ","QuarWeb","ERROR[Q10]: Item <16BA3139-89B5-4010-A1B6-8039DB17C29C> failed to be deleted" This error essentially means "the account which pertains to this item is not valid".

Workaround / Fix Details

Upgrade to latest build of GFI MailEssentials 2015 or Later

Required Actions

- Upgrade to latest build of GFI MailEssentials 2015 or Later - Attach this article to the case after confirming the errors - Escalate the case to PSG.