Email Security Attendant crashing references faulting CLR.DLL

Versions / Builds Affected

MailEssentials 2014

Status

Resolved

Problem Summary

Email Security attendant service is crashing. Errors in the event logs point to CLR.DLL

TT / JIRAID

1515

How to Identify

Open up Event Viewer: - Navigate to Application - Look for crashes that refer to application crash Errors in Event Viewer: Event viewer crash Faulting application name: MEC.MSEC.Attendant.exe, version: 17.0.3545.13, time stamp: 0x5283789a Faulting module name: clr.dll, version: 4.0.30319.1008, time stamp: 0x517a1be7 Exception code: 0xc0000409 Fault offset: 0x002b7330 Faulting process id: 0x10b4 Faulting application start time: 0x01cf0a6232e4c9b3 Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\EmailSecurity\MiddleLayer\MEC.MSEC.Attendant.exe Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll Report Id: c8df0a47-76db-11e3-a1ad-f01fafd84ac9

Workaround / Fix Details

Verify the issue matches the above symptoms. Send customer the patch: http://ftp.gfisoftware.com/patches/ME2014/20131107/ME2014_PATCH_20140211_1515.zip - Escalate the issue if clr.dll continues to crash - Patch will be included on 2014 SR1

Required Actions

Apply patch: http://ftp.gfisoftware.com/patches/ME2014/20131107/ME2014_PATCH_20140211_1515.zip Escalate if issue persists. Gather logs and escalate the case to PSG.